Support

Support Where It Counts

Can you provide support from creative concept to completion?
Yes, our in-house team is skilled in concept, design, video production and editing along with a strong understanding of digital platforms. Access to these services allows you to conveniently complete your project under the one roof saving you time and money.

ANZ

Can you modify my current video files?
Yes, we can convert them to a different size to be used for a variety of devices. Our editing team can perform this task for you and in some cases if possible, amend your video.

What comes with the unit when it is delivered?
Every unit comes with a USB cable to recharge and upload content if necessary. We also send you simple instructions on how to perform this.

Is training required?
No, the process is as simple as plugging in the supplied USB cable then dragging and dropping the files onto the unit.

Can I speak with someone if I experience technical difficulties?
Yes, we’re available on 1300 863 444 or via email.

Do you offer a postage delivery service?
Yes, we provide Australia Post fulfilment. Pricing comprises a postage fee plus handling calculated on a per unit basis.

What happens if a unit is damaged or inoperable?
In rare instances, air freighted video brochures can experience damage. Our 30-day return policy ensures you can replace them with new ones.